Santosh Raju

 

PROFESSIONAL SUMMARY

·  14+ years of experience in IT industry. Mainly in Network and Service Management domain in Development, Testing, Deployment / Integration and Support streams. 

·  Worked at various onsite locations such as at USA (at Lucent Technologies) for 7 months, UK (at Micromuse Ltd) for 7 months, Canada (at IBM & Nortel) for 4 months, Malaysia (at IBM & Maxis) and Singapore (at IBM & DBS).

·  Have enormous experience working in customer facing roles.

·  More than 5 years of experience on IBM Service Management, including SCCD 7.5.x

·  Close to 6 years of experience with Netcool. 

·  Have worked and still working as hands-on Technical Lead / Manager in various implementation projects.

·  Hands-on on Installation, Configuration and Integration of various products.

·  Have in-depth process knowledge on various Service Management functions such as Change Management, Configuration Management and Service Desk Management.

·  Worked extensively on C, C++ and well versed with RDBMS like DB2, Oracle and OS concepts.  Worked on SDH/SONET technologies.

·  Experienced on NMS products such as Lucent’s Navis Optical NMS and almost all products in the Netcool Suite. 

·  Lead various Proof of Concepts and Integration efforts, as well as participated in Customer Deployments.

·  Excellent Debugging, Mentoring and Training skills.

 

 

CAREER PATH

Ness Technologies	December 2004 – Till date
Tata Consultancy Services	October 2000 – December 2004

 

TECHNICAL SKILLS

Operating Systems	All flavors of UNIX, LINUX and WINDOWS
Languages	C, C++ and SQL
Databases	ORACLE, DB2 and MySQL.
Scripting Language	Knowledge of Shell & Perl Scripting
Tool / Technologies	Netcool Suite, IBM Maximo (TSRM, CCMDB & SCCD) and SNMP.
Software Tools	CMVC, Test Director, Remedy and Sablime

 

EDUCATION

Degree	University & Year
Bachelor’s of Engineering (Electronics & Communications)	Malnad College of Engg., University of Mysore. September 2000.

 

 

PROJECTS PROFILE

 

1.	Project Name: Deployment / Implementation of SCCD 7.5.1
Clients	Colgate and US Cellular.
Role	Lead Implementer
Organization	Ness Technologies India Ltd.
Location	Mumbai, India and Chicago, USA.
Duration	Jul 2014 – Till date.
Environment	Maximo Suite: SCCD 7.5.1 Database: DB2 & Oracle 11g

 

Projects description in brief

 

IBM® SmartCloud™ Control Desk unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. This IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development tools and available as a software as a service (SasS) as well.

 

At Colgate, 90% of their assets are leased.  All of these leases and the corresponding assets were managed through excel sheets across many location globally.  Colgate chose SCCD 7.5.1 SaaS model to streamline and create a process to create and manage leases and their corresponding assets.

 

The current implementation of TAMIT 7.2.1 at US Cellular had performance limitations in importing the discovered Network information by ITNM as Configuration Items (CIs).  SCCD 7.5.1 has out of the box support to import LTE device information along with other Network element information as CIs.

 

Contribution

 

·  Leading the Requirements gather phase for the load of Lease / Contract and Asset information at few sites of Colgate.

·  Defining and Implementing the data load process on SCCD 7.5.1

·  Train the Contract / Asset Management team in Mumbai on the data load process.

·  End to end deployment of SCCD 7.5.1 for US Cellular, which includes the below activities

o  Installation of SCCD 7.5.1 using Oracle 11g scan/rack implementation.

o  Clustering

o  Integration with Novel eDirectory

·  Integration of SCCD 7.5.1 with ITNM 4.1.1 using IdML loader.

·  Demonstration of SCCD features and training the customer on Configuration Management process.

 

2.	Project Name: ISM Implementation Projects
Client	DBS, Singapore and Bharti, India
Role	Lead Implementer
Organization	Ness Technologies India Ltd.
Location	Singapore and Bangalore & Noida, India
Duration	Jan 2013 – Jun 2014
Environment	Maximo Suite: SCCD 7.5, TSRM 7.2, CCMDB 7.2 & TAMIT 7.2 and SCCD 7.5 Database: DB2 O/s: AIX 7.1 & 6.1

 

Projects description in brief

 

The IBM Service Management Software is the leading tool for Service Management across various types of customers which include large TELCOs, large Financial Institutions and Pharma Companies.  The tool is based on ITIL V3 standards and provides the customer with well-defined Service Management along with Asset Management and Change Management.

 

Contribution

 

·  Leading the Requirements gather phase and also helping the customer to streamline their process based on ITIL V3 concepts

·  Defining and Implementing the process flow specially for Change Management and Configuration Management using SCCD 7.5.

·  Participating in the Global discussions on the implementation of Release Management module as per IBM’s Process Interface Manual.

·  Integrated various Asset and CI discovery tools such as TADDM, TAD4D and TEM with SCCD 7.5.

·  Architecting the Solutions for various Request for Proposals

·  Leading the Proof of Concept discussions and Implementing them

·  Troubleshooting various ISM environments

·  Developing the enhancements based on new customer requirements.

·  Leading the UAT effort and obtaining the sign-off from the customer.

·  Representing Ness in various discussions with the customer.

·  Working on the customization of various Reports both in Cognos and BIRT.

·  Guided the team in the Asset Reconciliation process and issues faced.

 

 

3.	Project Name: GSMA Netcool Implementation for IBM Australia
Client	IBM, Australia.
Role	Lead Implementer
Organization	Ness Technologies India Ltd.
Location	Bangalore, India
Duration	July 2011 – Dec 2012
Environment	Netcool Suite: Omnibus 7.3 and Impact 5.1 Database: DB2 O/s: AIX 6.1

 

Projects description in brief

 

IBM, Australia is developing a Network Management Solution for its customers involving Tivoli products such as ITM 6.2.2, Omnibus 7.3 and Impact 5.1.  For restricted customers such as Victoria Police, the implementation was a dedicate one; Whereas for other it is a Shared environment.

 

We a team of 4 from Ness, are contributing to the building of the GSMA Netcool Implementation for multiple Shared Environments.  Currently we are upgrading the GSMA version from 3.3.1 to 3.5.

 

Contribution

 

·  Leading the Ness Bangalore team technically as well as doing the resource management.

·  Responsible for the delivery from the Ness Bangalore team.

·  Primarily responsible for Impact – performed the installation of Impact 5.1 and applying the GSMA customization

·  Integrated Impact with ISM 7.1 to achieve auto ticketing functionality

·  Built custom policy to enhance the existing auto-ticketing function as per customer request.

 

 

4.	Project Name: IBM Service Management 7.1 Steady State Support for AMGEN
Client	Amgen and IBM, USA.
Role	Lead Developer / Support Specialist
Organization	Ness Technologies India Ltd.
Location	Bangalore, India
Duration	November 2009 – December 2011
Environment	Maximo Suite: TSRM 7.1, CCMDB 7.1.1 and TAMIT 7.1.1 with Quick Start 4.0.1 Database: DB2 O/s: AIX 5.3 and Windows 2003

 

Projects description in brief

 

A Fortune 500 company, Amgen is a leading human therapeutics company in the biotechnology industry.  IBM has been awarded the entire Infrastructure management of Amgen and IBM Tivoli's product Maximo plays a major role in Service, Asset and Change Management.  Amgen is governed by FDA regulations and hence the Maximo installation is a regulated one, following strict process of managing and supporting it.

 

The IBM Service Management Solution for Amgen consists of TSRM 7.1, CCMDB 7.1.1 and TAMIT 7.1.1 on a clustered (with 21 JVM's) WebSphere 6.2 environment with DB2 (with HADDR) as the database with QS 401.  The deployment consists of full blown Service, Change, Configuration and Asset management functionalities.  It has been integrated with an event management system which creates Service Desk tickets for live Network issues.

 

Contribution

 

·  Designing the solutions for new requirements, which includes designing Workflows, Applications, altering the database configuration, Domains, Escalation etc., with extensive use of Migration Manager.

·  Leading the Development team in implementing the same

·  Developing the Test Plan / Cases

·  Cross Testing the developed solutions.

·  Deploying the build in various environments.

·  Playing a key role in the support of the application.

 

 

5.	Project Name: IBM Service Management 7.1 Deployment
Client	Maxis Communications Berhad, Malaysia and IBM Tivoli, Malaysia.
Role	Deployment Lead.
Organization	Ness Technologies India Ltd.
Location	Kuala Lumpur, Malaysia and Bangalore, India
Duration	May 2009 – November 2009
Environment	Maximo Suite: TSRM 7.1 and CCMDB 7.1.1 with Quick Start 4.0.1.1 Database: DB2 O/s: AIX 6.1 and Windows 2003

 

Projects description in brief

Maxis is the leading Mobile and Internet Service provider in Malaysia.  Currently Maxis is using HPOV as the Service Management tool.  IBM is responsible for transforming the entire solution based around the Tivoli family.  And IBM Service Management (ISM) 7.1 deployment is the most critical component this transformation solution.  The ISM 7.1 solution involves the implementation, integration and customization of various Maximo suite of products such as TSRM 7.1 and CCMDB 7.1.1.  Further, IBM Service Management QuickStart V 4.0.1.1 was used to load service management data, to build the ISM system with “quick” being the objective.

 

Milestones of the Project:

1.                      Manual Installation of middleware which includes the installation of the below components:

a.  DB2 9.1 FP4

b. IBM TDS 6.1

c.  IBM Websphere 6.1 and HTTP Server 6.1

2.                      Installation of CCMDB 7.1.1 upto FixPack 4

3.                      Installation of TSRM 7.1 upto FixPack 3

4.                      Enabling TAMIT 7.1 and installation of all the pre-requisite components for Quick Start

5.                      Quick Start v4.0.1.1 deployment

6.                      Customization of ISM system based on customer requirements.

 

Contribution

 

·  Played a key role in the deployment of all the components of the system onsite both on the development and production environments.

·  Point of contact for all technical issues, interacting with various IBM teams worldwide

·  Replicated the whole system offshore to support the customizations and the integrations activities.

 

6.	Project Name: IBM Tivoli Network Manager for IP  Implementation
Client	TATA Communications Ltd., and IBM Tivoli, India.
Role	Deployment Lead.
Organization	Ness Technologies India Ltd.
Location	Mumbai, India.
Duration	November 2008 – February 2009
Environment	Netcool Suite: Omnibus 7.2, ITNM-IP 3.7 and Webtop 2.1. Database: DB2 Language: Shell and Perl           O/s: RHEL 4.0

 

Projects description in brief

 

Arguably India's first and largest service provider TATA Communications Limited (previously VSNL) required a Discovery System for their IP Technology Network.  The aim was to reconcile the discovered data with their existing Network inventory which was more manual based. 

IBM’s Tivoli Network Manager for IP was selected to be implemented along with Omnibus 7.2 for Root Cause Analysis.

 

Milestones of the Project:

1.                      ITNM-IP Deployment

2.                      Integration with Cramer IMS

3.                      Root Cause Analysis through ITNM-IP.

 

Contribution

 

Joined this project when it was at a critical stage at the first milestone.  Was successfully able to bring sanity to the project and get the confidence back into the deployment team.

 

·   IBM Tivoli Network Manager for IP Engineer – Provided the technical knowledge to deploy ITNM-IP 3.7

 

·  Customer Interface – Was front-ending the Customer interactions and the demo.

 

·  ITNM- IP 3.7 and Webtop 2.1 Customization – Performed the customizations of ITNM-IP (both front end and backend) and Webtop based on Customer requirements.

 

·  Integration with Cramer – Extensive contribution towards building the SQL queries that would integrate ITNM-IP with Cramer.

 

·  Performance Benchmarking – Spearheaded the product performance benchmarking investigation

 

·  Coordinator – Coordinated with L2 Support and Development teams in trouble shooting various issues.  Providing status updates to the senior management and helping with resource management.

 

 

7.	Project Name: Netcool Integration with eTPM for Nortel
Client	IBM Tivoli, Canada and Nortel Networks, Canada.
Role	Integration Manager.
Organization	Ness Technologies India Ltd.
Location	Ottawa, Canada and Bangalore, India.
Duration	Sept 2007 – March 2008
Environment	Software	Netcool Suite: Almost all of the Netcool products. Database: Oracle 9i/10G and MySQL 5.0 Language: Perl           O/s: Solaris 9

 

Projects description in brief

Inconsistencies in the deployment of software components have created significant problems in solution development, while also creating limitations and adding complexity to the maintenance and support of products in the field.  The term “software deployment” generally covers the design, management, and execution of installation, configuration, activation, upgrade, patching and removal of individual software components as well as groups of components and complete, integrated software solutions.

 

As part of the Nortel's OAM Platform Software Deployment System to manage individual software component or Installable Unit (IU) through the various software management procedures, there was a specific requirement to align IBM Tivoli’s Netcool product Suite into the Software Deployment Descriptor framework.  Each IBM Tivoli’s Netcool Product/component will have an associated Deployment Descriptor describing the various operations that are applicable to the same. The Unitary Operations are independent piece of executable code for various software lifecycle operations as defined in the Solution Deployment Descriptor (SDD) Specification Document

 

8 unitary operation were defined to carry out the various deployment functions namely: create (install), initConfig, update, undo, configure, delete (un-install), prepareMigrate and migrate.  All the unitary operations were implemented using Perl scripts.  Each Perl Script would expect a response file containing the answers as values to the questions that the Installable Artifact would prompt for in an interactive mode.  The response file would be an XML file.  Each script when invoked by an External Entity (such as the Software Management Engine like eTPM) would read the XML response file and would perform the intended operation accordingly.  Upon the completion of the task or when an error is encountered the script would exit and would log the details in a log file.

 

Netcool Products Integrated: Omnibus 7.2, Webtop 2.1, Precision IP & TN (ITNM – IP 3.7 and TN 5.6), Impact 4.0.2, Reporter 2.2, NcKL 1.3, Security Manager 1.3, Gateways and Probes.

 

Contribution

·  Requirements Gathering & Feasibility Study – At the client site, both at IBM and Nortel; interacted with all stakeholders and successfully understood and produced the requirement document.

 

·  Netcool Subject Matter Expert – Trained and Guided the team of 12 (both Development and QA) in designing, coding, testing and documenting the scripts for all the Netcool products.

 

·  Integration Manager – Was the single point of contact and had the last word in implementing the Integration. 

 

·  User Acceptance Test – Successfully conducted the UAT at the client (Nortel) end and got the sign-off.

 

 

8.	Project Name: System Verification Team, IBM Netcool.
Client	IBM Tivoli.
Role	Manager QA / Senior Test Engineer
Organization	Ness Technologies India Ltd.
Location	India
Duration	Oct 2006 – Sept 2007
Environment	Software	Netcool Suite: ITNM – TN 5.6 and Omnibus 7.2 Database: Oracle 9i, MySQL 5.0 and DB2 9.1 O/s: UNIX, LINUX and Windows

 

Projects description in brief

IBM Tivoli, with its Netcool suite of products is the leader in providing service assurance solutions to organizations worldwide.  Netcool products provide scalable, real-time, end-to-end management of complex IT and telecommunications infrastructures.  IBM Tivoli is a major player in Fault, Performance and Security Management software domain.

The System Verification Team is responsible for leveraging strong Customer relationships in order to test our products onsite earlier in the development cycle, replicate/test customer scenarios in-house to improve overall product quality before it enters the field. Also, it ensures that the Netcool Suite of products will function with each other correctly and efficiently and ensuring the robustness and reliability of our software products under typical/atypical usage.

 

Netcool Suite Knowledge

Extensive knowledge on: Omnibus, Probe Rules File, Webtop, Precision IP, Precision TN & Reporter.

Basic Knowledge on: Impact and Proviso.

 

Contribution

·  Involved in identifying and replicating the Customer Scenarios.

 

·  Responsible for the development of System Verification Test Plan.

 

·  Interacting with Pre-Sales, Customers and Development folks to get the field deployment of Netcool products.

 

·  Design & Execution of the System Verification Tests for ITNM – TN 5.6 (Precision TN 5.6) and Omnibus 7.2.

 

·  Responsible for the deliverables of the entire testing team consisting of around 30 engineers.

 

9.	Project Name: Solution’s Release Engineering Team, IBM Netcool.
Client	IBM Tivoli.
Role	Senior Test Engineer
Organization	Ness Technologies India Ltd.
Location	London, UK and Bangalore, India.
Duration	Dec 2004 – Sept 2006
Environment	Software	Database: Oracle 9i O/s: HPUX, Solaris, AIX, Linux and Windows Testing Tools: Test Director and Remedy

 

Project Description

 

IBM Netcool, (formerly Micromuse Ltd.) offers packaged and custom solutions for security management, service management, systems and application management, network and asset management, and technologies such as VoIP, wireless, and DSL.

 

I was part of the Solutions’ team of the Release Engineering team.  The Release Engineering team is responsible for software testing during the project life cycle and for assessing the quality of the end product prior to general release.  This responsibility incorporates various functional and non-functional test activities namely including: integration testing, functional testing and systems testing.  The Solutions team in the Release Engineering department verifies the packaged and custom solutions developed for different business lines.

 

Contribution

·  Release Engineer – Creating of Test plan, Test cases and execution of the test cases for Solutions such as - Netcool for Security Management (NfSM), Netcool for User Quality Management (Netcool/UQM) and Netcool for VoIP (NfVoIP).

 

·  Deployment Support Engineer – Supported the customer for UQM 2.0 Netcool Solution (traveled to Rogers Wireless, Canada to implement a Netcool Solution).

 

·  Integration Engineer – Involved in the study and initial integration of Netcool products with Tivoli’s Provisioning products (traveled to IBM Canada to study the integration of Netcool product with Tivoli Provisioning Manager).

 

·  Onsite Coordinator – During my stay at the client’s place, was the point of contact for any escalations.  And was the liaison between Ness and Micromuse.

 

·  QA Lead – Leading 4 test teams with a total strength of 11 team members.  Responsible for the individual team deliverables, prioritizing the teams work, goal setting for individual members and their appraisals. 

 

·  Recruitment – Actively involved in recruitment process for my EDC/Project and also for the organization

 

 

10.	Project Name: Navis Optical Network Management Systems (NMS)
Client	Lucent Technologies.
Role	IT Analyst (Development)
Organization	Tata Consultancy Services
Location	Holmdel, USA and Bangalore, India
Duration	Aug 01 – Dec 04
Environment	Software	Languages: C and C++ Database: Oracle 8i O/s: HPUX Middle ware: Corba

 

 

Projects description in brief

 

Navis Optical Network Management System (NMS) is a Lucent Proprietary product used in the Optical Transport Network for managing huge number of SONET / SDH Network Elements. This Product falls in third layer of the TMN architecture. This product provides one site solution for managing the entire transport network. The Product helps in configuring, Administering, Alarm processing and Fault detection of Network elements in the Network.  This product has a number of modules, which perform function like Fault Management, Configuration (Traffic) Management, and Performance Management.

 

I was involved mainly in Fault Management (FM) module.  The module receives alarms (in both TMF and TMAG format) from both TL1 and CMISE Network elements through the respective EMS (Element Management System).  The alarms are correlated to a network entity, the extent of failure of that network entity is calculated and going further the service impact of this failure is also calculated and shown to the user.

 

Contribution

·  Feature Engineer – Analysis / Design / Coding / Co-ordination / Integration testing of given feature.

 

·  Software developer / Module Lead – Design / Code development of Fault Management Module.

 

·  Customer Support – Supported the customer as a single point of contact for development in Fault Management module.

 

·  System Test/Additional responsibilities – Certification Testing the whole product.

 

 

11.	Project Name: MedSync Application on Bluetooth Simulation of Location Update Process in GSM
Role	Systems Engineer
Organization	Tata Consultancy Services
Duration	Jan 01 – July 01
Environment	Software	Languages: C, VC++ and Unix Sockets O/s: Windows NT 4.0 & Solaris.  Stack: Mezoe BlueStack

 

Contribution

·  Project monitoring and progress reporting.

·  Analysis and design activities.

·  Preparation of the Software Requirements Specification, Design Document, Test Plan and Review reports.